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Customer Service Trends Report
Marketing asset copy teasing tips, tricks, and data from Intercom's annual Customer Service Trends Report
07 December 2023
copywriting, landing-page, emails
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The State of AI in Customer Service
Blog ads, banners, emails, and DRLP copy for Intercom's very first State of AI in Customer Service Report.
24 May 2023
copywriting, landing-page, emails
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Intercom's AI Bot Launch
Ads, banners, every kind of announcement went into Intercom's big launch for Fin, their AI-powered chatbot.
23 March 2023
copywriting, landing-page, emails
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BrainStorm Platform Preview - Landing Page Copy
Energetic, educational copy inviting current BrainStorm customers to test their new platform
14 February 2022
copywriting, landing-page
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Smartsheet Integrations with Microsoft 365
Comprehensive guide exploring partnership opportunities and workflow integrations between platforms
27 January 2022
content-marketing, software-training
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Tech Tools Employees Love - A people manager's perspective
Interview exploring intention-first time management and productivity tools from a design leader's perspective
12 January 2022
content-marketing, interview
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How 2 hours of ILT can save your team 50
Narrative-driven article addressing IT manager pain points with software training and adoption
08 December 2021
content-marketing, software-training
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What is Webex?
Platform overview focusing on accessibility features and genuine human connection across screens
10 November 2021
content-marketing, software-training
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Narrative Bio for Alyssa Pyper
Powerful artist biography using imagery and lyrical motifs for experimental folk musician's debut album
17 September 2021
copywriting, arts
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This Isn't About Time
A conversation with Madeline Rupard in advance of her show Light Is the Thing A Body Moves Through
30 July 2021
interview, arts
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The Tender Satire of Gregory Barnes' The Touch of the Master's Hand
Long-form interview with Sundance award-winning filmmaker about Mormon identity and shame
03 April 2021
interview, arts
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Product Descriptions for Linen Goods
Sustainable-focused copy highlighting quality craftsmanship and environmental values for farm mill
05 December 2020
copywriting
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Reading Is Instrumental
Marketing collateral for collaborative musical storytime series between library and symphony
09 October 2020
marketing, copywriting
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Delicious Descriptions for Gluten-Free Treats
Comprehensive product description overhaul for artisanal gluten-free bakery's full product line
15 March 2018
copywriting, marketing
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Product Photography How-To
A guide to educate individual retailers at Agnes & Dora on basic product photography
21 September 2017
copywriting
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Ridiculous Font Descriptions
Humorous product copy combining type design expertise with absurd humor for independent foundry
13 April 2017
copywriting, humor, design
© 2025 Emily Brown
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